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FAQs
Q: How do I know if my site is suitable for a souvenir coin?
A: We are anxious to expand our network of customers. Most new and established tourist sites are eligible.
Q: Are there any setup or artwork costs?
A: In most cases there are no setup costs. All we require is your design input (logo, photo, sketch, etc) and we do the rest. Our designers will produce a computer mockup of your coin for approval before production commences. Once approved, the only cost is the purchase of the coins you order.
Q: I am not sure what design to use on my coin. Can you assist with the design process?
A: We offer a free design service. With over 15 years experience in coin design, we can offer all the help you need to produce a fantastic coin.
Q: What are the Minimum Order Quantities (MOQ’s)?
A: There are no minimum order quantities, but we typically package our coins in boxes of 80 to suit courier satchels. Orders in multiples of 80 are appreciated but not mandatory.
Q: Do I have to sign a contract?
A: No. There are no contracts to sign.
Q: How much will my coins cost?
A: Our standard price is $2.39 + GST per coin. This price includes the 24ct gold-plated coin in an acrylic case with a protective packing ring. Express Post or courier postage is included for orders of 160 coins (2 boxes) or more. We reserve the right to waive the postage charges for smaller orders in some circumstances.
Q: Will my coins be stamped with the year of manufacture?
A: We have the option to stamp the year of manufacture on most of our coins. We do not charge any extra for this service. Dating coins allows your annual or repeat visitors to purchase a coin each year without the need to change the primary image.
Q: How long does the design process take?
A: The lead-time to produce your coin depends on the quality and complexity of the artwork we receive. In most cases we can have coins made within 3-4 weeks of the artwork being approved.
Q: What will be on the reverse side of my coin?
A: For some sites we have unique designs on both sides of the coin. For others, we have a generic design on the reverse side. This design can be dated (2021) or undated.
Q: If I place an order, when can I expect delivery?
A: For many sites, we keep a ‘standard’ order ready for dispatch. If your site typically orders 80, 100, 160, 200…..coins at a time, then we will attempt to keep that quantity in stock for immediate dispatch via Express Post or courier. In other cases, the lead-time from order to delivery ranges from 15 to 20 working days.
Q: What are your terms of payment?
A: We send our products with a Tax Invoice payable within 28 days from the date of dispatch. If your Accounts Payable system prefers a different arrangement, we are flexible to accommodate your needs.
Q: Do I have intellectual property rights over my coin design?
A: Absolutely. If the design features your registered logo or your unique artwork, then the coin can only be sold at your site or with your written permission.
Q: I have a vending machine that sells coins supplied by a competitor!
A: No problem! Our gold-plated coins and hangsells frequently sell alongside our competitors’ vending machines.
Q: Do you supply accessories for your coins?
A: Our list of coin accessories is constantly expanding. We can supply coin cases, coin pouches, coin easels, key rings, hangsells, etc. Our accessories suit our coins and the 30mm coins supplied by our competitors. Most of our accessories do not suit ‘penny cruncher’ coins.
Q: How do I display my coins? Do you supply point-of-sale display stands?
A: We supply locally handcrafted timber display stands. They are produced from recycled Australian hardwoods. Their ‘footprint’ is less than half the size of an A4 piece of paper (27cm x 11cm). A photo is included on our ‘Accessories’ page.
Q: Can a get samples of your products?
A: No problem. We are happy to send samples of our coins and accessories.
Q: I have more questions!
A: Please email Graham (sales@coinco.com.au) or phone 0400 022222. Alternatively, simply fill out the Contact Page on the website.